OurCommunity Store is an e-commerce platform that allows Community Organisations to set up their own online stores and sell their products to customers in the UK.

OurCommunityStore splits profits with its community partners on a 50% of profit basis, which usually equates to around 12% of the sales price net of VAT. This means that for every sale made through a community partner’s store, they will receive 50% of the profit, while OurCommunityStore retains the other 50%. 

The profit is calculated as the sales price minus the cost of goods sold, shipping and handling fees, and any other applicable expenses. The community partner’s share of the profit is paid out on a regular basis, typically monthly, via the payment method specified by the partner. We believe that this profit-sharing model helps to build a stronger and more sustainable community, and we are committed to supporting our community partners in every way we can.

To purchase products from OurCommunityStore, simply visit the website and browse the products available on the “shop” tab.

Alternatively, you can visit one of the Community Stores that you would want to support. Once you find an item you wish to purchase, click the “Add to Cart” button and follow the checkout process to complete your purchase.

OurCommunityStore currently accepts payments through Mastercard, Visa, Stripe, and Direct Bank to Bank (Open Banking)

Yes! OurCommunityStore is an open platform for individuals and small businesses to sell their products.

If you want to sell on OurCommunityStore, please contact us at ocs+brands@locoso.co for more information.

If you need to cancel an order, please contact us as soon as possible at – ocs@locoso.co. If the order has not yet shipped, we can cancel it and issue a full refund. If the order has already shipped, you will need to return the item(s) once you receive them.

If you are not satisfied with your purchase and wish to request a refund, please contact us at – ocs@locoso.co within 14 days of receiving your order. We will provide instructions for returning the item(s) and issue a refund once we receive the returned item(s).

To set up your own store on OurCommunityStore, simply visit the website and click the “Register a store” button. 

Fill out the form and we will review your application within a short period of time. From here, we will decide whether your application gets either confirmed or denied.

To leave a review for a product you purchased on OurCommunityStore, simply login to your account and navigate to the product page. Click the “Leave a Review” button and follow the instructions to leave your feedback.

We welcome your suggestions and feedback! Please contact us at – ocs@locoso.co with any ideas or comments you may have. Alternatively, you can navigate to the bottom of the page and click the “Have a Suggestion?” button. Fill in the form and your suggestion gets sent straight to us!

We are always looking for ways to improve our platform and provide a better experience for our customers and sellers.

All returns should be sent to APC Transexpress in Harlow marked FAO: OurCommunityStore by LocoSoco.

Yes, but please contact us at – ocs@locoso.co as soon as possible if you need to change or update your shipping address. If your order has already shipped, we may not be able to change the shipping address.

Please ensure that you provide accurate and complete shipping information when placing your order.

OurCommunityStore takes the protection of your personal information very seriously. We use industry-standard SSL encryption to protect your data during transmission, and we do not store any payment information on our servers.

Please see our Privacy Policy for more information.

OurCommunityStore does not control the quality or authenticity of products sold by third-party sellers on the platform. However, we do have policies in place to ensure that sellers comply with applicable laws and regulations, and we take customer feedback and reviews very seriously.

If you have a problem with the quality of a product you purchased on OurCommunityStore, please contact us at – ocs@locoso.co

We will work with you and the seller to resolve the issue and ensure that you receive a satisfactory resolution.

OurCommunityStore will work with both the buyer and seller to resolve any disputes that may arise.